I’m a little behind in blogging about our second meeting of the USPS Consumer Advisory Council. We met last month to set a plan for our future meetings. We went around the room and each shared our personal list of three areas of improvement we’d like to see the Post Office focus on. We will devote the next meetings to tackling each item on the list. Here is the laundry list. Some items overlapped, but other items were unique to the individual council members. Items marked with an * are my responses.
- customer service* (by far the most popular response and includes some of the items mentioned below)
- facility maintenance
- accessibility of management
- counter scheduling
- placement of mailboxes
- partnering with village
- vacation holds
- future of USPS
- postal worker reputation
- better advertising
- worker health and safety
- personal cell phone use by carriers during mail deliveries*
We decided to tackle customer service in our November meeting (next week), working through counter scheduling, passports, vacation holds, cell phones, mis-deliveries, counter service and accessibility of management. Obviously, since we are working at a local level, it will be hard to tackle the entire list. For instance, regarding the postal technology point: we probably do not have enough pull to change the user-friendliness of the USPS website, but we can promote change with local package tracking. (If your package isn’t scanned by the carrier, the tracking is useless.)
Interestingly, the representatives from the USPS had their own list of top concerns:
- worker attitude
- product availability (The Oak Park PO is always out of stamps!)
- worker safety
- cell phone distraction
One member made a long speech about how our meetings were going to become “complaint sessions” and that we should be focusing on the positive. I personally feel like the committee was not created to sit around and pat the USPS on the back. The committee was created to fix the problems that are evident in the USPS and to help make the USPS better. While I appreciate the desire not to sit around and be a bunch of complainers, I think all of us on the council are very solution oriented and only have the post office’s best interest in mind. I’m looking forward to next month when we can finally get into the nitty gritty of our list.
As always, if you have any questions or feedback to pass along, don’t hesitate to get in touch via the comments or email.